These are challenging and unprecedented times for us all. But we want to reassure you that the health and wellbeing of our customers is our top priority.
We are working hard to make sure that our dedicated customer support team can continue to serve and help our valued customers. So that we can support those most impacted by COVID-19, we ask that you only call if your enquiry is urgent. If you do call, you may be required to hold the line for up to 30 minutes as we are experiencing higher call volumes as a result of the COVID-19 outbreak.
Help with sunny repayments
If you are concerned about making a repayment on your Sunny loan(s) we urge you to call us on freephone 0800 7315 444 so we can inform you of the options we have made available if you have been impacted by COVID-19, and which may be suitable for your individual circumstances. These include:
A payment deferral (payment holiday)
The option to make smaller payments each month for a fixed period of time
The option to extend the remaining term of your loan(s), so you have longer to repay.
If you decide to take up these options, be assured that:
You will not pay any more interest than what was set out in your original loan agreement.
At Sunny, we never charge fees and you will not be charged missed payment or other similar fees
Your credit score will not be negatively impacted if you contact us and select one of the options*
*Please note: If you are unable to get through to us straight away and you miss a repayment as a result, then we will correct your credit report once we speak with you.
If you want to get in touch with our team for another reason or to manage your Sunny loan account, we have a number of other ways for you to contact us:
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