Coronavirus (COVID-19) - help and support

These are challenging and unprecedented times for us all. But we want to reassure you that the health and wellbeing of our customers is our top priority.

We are working hard to make sure that our dedicated customer support team can continue to serve and help our valued customers. So that we can support those most impacted by COVID-19, we ask that you only call if your enquiry is urgent. If you do call, you may be required to hold the line for up to 30 minutes as we are experiencing higher call volumes as a result of the COVID-19 outbreak.

Help with sunny repayments


If you are concerned about making a repayment on your Sunny loan(s) we urge you to call us on freephone 0800 7315 444 so we can inform you of the options we have made available if you have been impacted by COVID-19, and which may be suitable for your individual circumstances. These include:


If you decide to take up these options, be assured that:


*Please note: If you are unable to get through to us straight away and you miss a repayment as a result, then we will correct your credit report once we speak with you.

If you want to get in touch with our team for another reason or to manage your Sunny loan account, we have a number of other ways for you to contact us:

Manage your Sunny loan(s) anytime, from anywhere

  • Make payments
  • Check your balance
  • View statements
  • Download loan agreements
  • Update personal and contact info
  • Update bank account details

Online Resources

There is a number of resources available to you:

Email: help@sunny.co.uk
Visit: sunny.co.uk for Live Chat and FAQs

Telephone Support

So that we can support those in the most vulnerable situations, please use the numbers below if your enquiry is urgent. Our call wait times are longer than normal - thanks for your patience.



Freephone: 0800 7315 444

Please note our new hours of operation:
Mon-Fri: 08:30 - 17:00

Where can I find out more about the coronavirus?

The NHS and Government sites are the best sources for the latest advice.

Free Debt Advice & Financial Support

You may wish to seek free and impartial debt advice from not-for-profit organisations such as:

Money Advice Service

For free, unbiased and easy-to-access tools, information and advice, visit www.moneyadviceservice.org.uk or phone 0800 138 7777

StepChange Debt Charity

For debt advice throughout the UK phone 0800 138 1111 or visit www.stepchange.org

Citizens Advice

For advice and information on debt and other topics, go to www.citizensadvice.org.uk