Credit Reference Agencies (CRAs) collect and maintain information on consumers' and businesses'
credit behaviour on behalf of organisations in the UK.
Fraud Prevention Agencies (FPAs) collect, maintain and share information on known and
suspected fraudulent activity. Some CRAs also act as FPAs.
From publicly available information:
- the Electoral Register from Local Authorities;
- County Court Judgments from Registry Trust;
- bankruptcy (and other similar) orders from the Insolvency Service;
- fraud information may also come from FPAs;
credit information comes from information on applications to banks, building societies,
credit card companies etc. and also from the conduct of those accounts.
All organisations that collect and process personal data are regulated by the Data Protection
Act 1998, overseen by the Information Commissioner's Office. All CRAs are in regular dialogue
with the Commissioner. Use of the Electoral Register is controlled under the Representation
of the People Act 2000.
No, access to your information is very strictly controlled and only those that are entitled to
do so may see it. Usually that will only be with your agreement or (very occasionally) if there
is a legal requirement.
We may contact CRAs to get information on your credit behaviour with other organisations. This
will help us make the best possible assessment of your overall situation before we make a decision
on your application.
If you make an application to us, we may apply to and send data to CRAs and/or FPAs. The next section
will give more detail about how, when and why we will search at CRAs and FPAs and what we will do with
the information we obtain from them. We will also tell you if we plan to send payment history information
on you to CRAs. You can ask us at any time the name of CRAs and FPAs we use.
We want to make the best possible decisions we can, in order to make sure that you will be able to repay
us. We may also use the information to check your identity. In this way, we can ensure that we make
responsible decisions quickly and easily. By using up-to-date information provided electronically, we
are able to make the most reliable and fair decisions possible.
Please read this section very carefully, it will vary from lender to lender.
When you apply to us to open an account, this organisation will:
Check our own records for information on: -
- your personal accounts;
and, if you have one,
your financial associates1
if you are an owner, director or partner in a
small business2 we
may also check on your business accounts.
Search at CRAs for information on: -
- your personal accounts: -
and, if you are making a joint application now or have ever done the following we will
check your financial associates' personal accounts as well: -
- previously made joint applications;
- have joint account(s);
are financially linked3
if you are an owner, director or partner in a small business we may also check on
your business accounts.
Search at FPAs for information on you and any addresses at which you have lived, and on
your business (if you have one).
What we do with the information you supply to us as part of the application:
Information that is supplied to us will be sent to the CRAs.
If you are making a joint application or tell us that you have a spouse or financial
associate, we will: -
So you must be sure that you have their agreement to disclose information about them.
Search, link and/or record information at CRAs about you both.
Link any individual identified as your financial associate, in our own records.
Take both your and their information into account in future applications by either or both of you.
Continue this linking until the account closes, or is changed to a sole account and one of you
notifies us that you are no longer linked.
If you give us false or inaccurate information and we suspect or identify fraud we will
record this and may also pass this information to FPAs and other organisations involved in
crime and fraud prevention.
Your data may also be used by us to offer you other products, but only if you have given
us your permission to do this and you haven’t requested to ‘opt out’ of our marketing campaigns.
With the information that we obtain we will:
Assess this application for credit and/or;
Check details on applications for credit and credit related or other facilities.
Verify your identity and the identity of your spouse, partner or other directors/partners and/or;
Undertake checks for the prevention and detection of crime, fraud and/or money laundering.
We may use scoring methods to assess this application and to verify your identity.
Manage your personal account with ourselves.
Undertake periodic statistical analysis or testing to ensure the accuracy of existing and
future products and services.
Reserve the right to run any or all of these processes in an automated manner.
What we do when you have an account:
Where you borrow or may borrow from us, we will give details of your personal
information, including names and parties to the account and how you manage it/them to CRAs.
If you borrow and do not repay in full and on time, we will tell CRAs.
We may make periodic searches of our own group records and at CRAs to manage your account
with us, including whether to make credit available or to continue or extend existing credit.
We may also check at FPAs to prevent or detect fraud.
If you have borrowed from us and do not make payments that you owe us, we will trace your
whereabouts and recover debts.
FPAs work in the following ways with organisations:
If false or inaccurate information is provided and fraud is identified, details will be passed to FPAs.
Law enforcement agencies may access and use this information.
We, and other organisations, may also access and use this information to prevent fraud and money laundering, for example, when:
Checking details on application s for credit and credit-related accounts, or other, facilities;
Managing credit and credit-related accounts or other facilities;
Checking details on proposals and claims for all types of insurance; and,
Checking details of job applicants and employees.
We, and other organisations may access and use the information recorded by FPAs from other countries.
Please contact us at email@example.com if you want to receive details of the FPAs we work with
When CRAs receive a search from us they will:
Place a search 'footprint' on your credit file whether or not this application proceeds. If
the search was for a credit application the record of that search (but not the name of the
organisation that carried it out) may be seen by other organisations when you apply for
credit in the future.
Link together the records of you and anyone that you have advised is your financial associate
including previous and subsequent names of parties to the account. Links between financial
associates will remain on your and their files until such time as you or your partner
files for a disassociation4
with the CRAs.
Supply to us:
credit information such as previous applications and the conduct of the accounts in your name
and of your associate(s) (if there is a link between you - see 1b above) and/or your business
accounts (if you have one);
public information such as County Court Judgments (CCJs) and bankruptcies;
electoral register information;
fraud prevention information.
When information is supplied by us, to them, on your account(s):
CRAs will record the details that are supplied on your personal and/or business account (if you have one)
including any previous and subsequent names that have been used by the accountholders and how you/they
If you borrow and do not repay in full and on time, CRAs will record the outstanding debt.
Records shared with CRAs remain on file for six years after they are closed, whether settled by you or defaulted.
How your data will NOT be used by CRAs:
It will not be used to create a blacklist.
It will not be used by the CRA to make a decision.
How your data WILL be used by CRAs:
The information which we and other organisations provide to the CRAs about you, your financial associates
and your business (if you have one) may be supplied by CRAs to other organisations and used by them to:
Prevent crime, fraud and money laundering by, for example checking details provided on applications
for credit and credit related or other facilities.
Check the operation of credit and credit-related accounts.
Verify your identity if you or your financial associate applies for other facilities.
Make decisions on credit and credit related services about you, your partner, other members of your
household or your business.
Manage your personal, your partner's and/or business (if you have one) credit or credit related account
or other facilities.
Trace your whereabouts and recover debts that you owe.
Undertake statistical analysis and system testing.
How your data may be used by FPAs:
The information which we provide to the FPAs about you, your financial associates and your business
(if you have one) may be supplied by FPAs to other organisations and used by them and us to : -
Prevent crime, fraud and money laundering by, for example;
checking details provided on applications for credit and credit related or other facilities;
managing credit and credit related accounts or facilities;
cross-checking details provided on proposals and claims for all types of insurance;
checking details on applications for jobs or when checked as part of employment.
Verify your identity if you or your financial associate applies for other facilities including
all types of insurance proposals and claims.
Trace your whereabouts and recover debts that you owe.
Conduct other checks to prevent or detect fraud.
Undertake statistical analysis and system testing.
Your data may also be used for other purposes for which you give your specific permission or, in very limited
circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.
Your data may also be used to offer you other products, but only where permitted.
You can contact the CRAs currently operating in the UK; the information they hold may not be the same so it is
worth contacting them all. They will charge you a small statutory fee.
- CallCredit, Consumer Services Team, PO Box 491, Leeds, LS3 1WZ or call 0870 0601414
- Equifax PLC, Credit File Advice Centre, PO Box 3001, Bradford, BD1 5US or call 0870 010 0583 or visit www.equifax.co.uk
- Experian, Consumer Help Service, PO Box 8000, Nottingham NG80 7WF or call 0844 4818000 or visit www.experian.co.uk.
- Teletrack UK Limited, 2 St John's Street, Colchester, Essex, CO2 7AA
As responsible lenders, we take into account your personal circumstances when approving a credit limit.
To help us do this, applications may be assessed using a process called credit scoring.
Credit scoring takes into account information provided directly by you, any information we may hold about
you, and any information we may obtain from other organisations. Where we use information from other
organisations, we will tell you which ones these are. We may also use information obtained from Credit
Reference Agencies (CRAs).
Credit scoring allocates points for each piece of relevant information and adds these up to produce a
score. If your score reaches a certain level, we will generally accept your application and assign you a
credit limit. If your score does not reach this level, we may not. Sometimes scores are calculated by CRAs
and we may use these in our assessment of your application. The rules for allocating points have been
developed based on thorough analysis of a large number of repayment histories collated over many years of
providing credit. This statistical analysis enables us to identify characteristics that predict likelihood
of future performance. For example, if individuals of a particular age have proved to be more likely to
meet payments than those falling within another age group, the points allocated will reflect this.
Credit scoring produces consistent decisions and is designed to ensure all applicants are treated fairly.
Additionally, we may have policy rules to determine whether we will lend. These reflect our commercial
experience and requirements. Every credit application involves a certain level of risk for the lender, no
matter how reliable or responsible an applicant may be. Credit scoring enables us to calculate the level
of risk for each applicant based on the information we have obtained. If the level of risk is unacceptable
to us, we will not accept the application. This does not mean that any declined applicant is a bad payer; it
simply means that based on the information available to us, we are not prepared to take the risk of lending
to the applicant. Lenders are not obliged to accept any applications.
Because lenders have different lending policies and scoring systems, applications to them may be assessed
differently. This means that one lender may accept your application, but another may not. If your application
is declined, this will not be disclosed to the CRAs.
We believe that credit scoring is fair and impartial. It does not single out a specific piece of information
as the reason for declining an application. We test our credit scoring methods regularly to make sure they
continue to be fair and unbiased. Responsible lending is essential for the good of both applicants and lenders.
The Financial Conduct Authority regulates credit and considers credit scoring to be an aid to responsible lending.
If we are unable to accept your application, we will tell you. We will also tell you the principle
reason why we were unable to agree to your request. If you did not pass our credit score, we will
tell you this. We will also give you an indication of the type of information that was included in
the scoring system. Generally, this information will be grouped into categories such as your ability
to repay, your credit history and stability factors, such as how long you have lived at your address.
If we have declined your application, you may ask us to reconsider our decision. We will generally ask
you to provide us with additional information and tell you what information you will need to give us.
If you wish to ask us to reconsider a decision, then please contact us at
1 A financial associate will
be someone with whom you have a personal relationship that creates a joint financial unit
in a similar way to a married couple. You will have been living at the same address at the
time. It is not intended to include temporary arrangements such as students or rented flat
sharers or business relationships.
2 A small business is defined as
an organisation which might be sole trader, partnership or a limited company that has three
or less partners or directors.
3 CRAs may link together the records of people that are part
of a financial unit. They may do this when people are known to be linked, such as being married
or have jointly applied for credit or have joint accounts. They may also link people together
if they, themselves, state that they are financially linked.
4 Financial associates (see 1. a.) iii)
may "break the link" between them if their circumstances change such that they are no longer a
financial unit. They should apply for their credit file from a CRA and file for a "disassociation".