Contact us

Customer Support Team

Address

Elevate Credit International Limited,
Blenheim House,
Newmarket Road
,
Bury St Edmunds,
IP33 3SB

Opening Hours

Mon - Fri

08:30 - 17:00

Sat & Sun

Closed

Customer Complaints

If you are unhappy with any aspect of our service, we would like you to get in touch by:

Calling us

Email us

Write to us

Customer Relations
Elevate Credit International Limited,
Blenheim House,
Newmarket Road,
Bury St Edmunds,
IP33 3SB

We will do our best to resolve your concerns by the end of the third business day after receiving your complaint. If we are unable to resolve your concerns we will issue a written acknowledgement within five working days and our written final response within eight weeks of receiving your complaint. Full contact details for the Ombudsman are displayed below.

Our final response will explain that you have ultimate recourse to the Financial Ombudsman Service. We will enclose their standard explanatory leaflet should you wish to escalate your complaint to them. You should do this within six months of the date of our final response or they may not consider your complaint after this time.

Financial Ombudsman Service

Telephone

Write to

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR