Frequently asked questions

Our Approach to Responsible Lending

At Sunny, we have an obligation to ensure we lend responsibly. We set out below our approach to responsible lending to help you understand how we do this.

Am I eligible for a Sunny loan?

Firstly, you need to be eligible to apply for a Sunny loan. We clearly set out our eligibility criteria at the start of our online loan application process. Please consider whether you meet these requirements before progressing further with an application. If you have already had a loan with us and are eligible to apply for a new loan, we will tell you when you log in to your online account.

If I do apply, how do you check I can afford my loan(s)?

As part of all loan applications, we carry out affordability checks, using information you have provided to us in your application about your income and expenditure, as well as information we obtain from the Credit Reference Agencies (CRAs) to ensure the loan can be repaid by you in a sustainable manner over the borrowing period. We always show the frequency, number and amount of each repayment you will need to make on screen before you sign your agreement. You should carefully review this information and satisfy yourself that the repayments are affordable to you.

What other checks do you carry out?

We carry out creditworthiness, fraud and identity checks when you apply to us, using information you have provided in your application, and information we obtain from the CRAs and Fraud Prevention Agencies (FPAs). Creditworthiness considers your willingness and ability to repay your financial commitments generally. We also use our internal risk model(s) to determine whether we feel it is appropriate to lend to you.

What are Sunny loans designed for?

Our products are designed for short term borrowing. If you believe you have longer term borrowing needs, please consider whether a Sunny loan is suitable or whether a lower rate, longer term product is more appropriate. We cannot advise as to what credit product is best for you. The information contained here and on our website does not constitute advice, and is provided for your information only.

Do you monitor how I am using my Sunny loan(s)?

As a responsible lender we are required to regularly monitor how our customers are using our products. If our records show that you have held a balance with us for a period of time, we may take the opportunity to remind you of this, and prompt you to consider whether there are other products which would better suit your borrowing needs. We may also contact you if you have held a number of loans with us. In either case, we may restrict any further borrowing with us unless we are satisfied that continuing to lend to you remains responsible by us, and affordable to you.

What if my circumstances change?

We understand that your circumstances may change. Please contact us as soon as possible to let us know what has changed, so we can help you if you think you may struggle with your repayments. Even if your circumstances have not changed, if you feel anxious or worried about not being able to make your repayments, please contact us at help@sunny.co.uk so we can discuss how we can help you.