Frequently asked questions

Getting Started

+ Am I eligible for a Sunny loan?
+ Can you tell me if I will be accepted for a Sunny loan before I apply?
+ Will I be credit checked when I apply?

Applying for a Sunny Loan

+ How do I apply?
+ What information do you need?
+ Why do you need both my bank account and debit card details?
+ I already have a Sunny loan, can I apply for another?
+ Will I need to send in any extra paperwork?
+ Where can I receive the money from you?
+ When will the money be in my bank account?
+ Can I apply and receive money at the weekend?

Help with your application

+ I'm having trouble completing my application – what should I do?
+ I haven't received a validation code – what should I do?
+ If I have to send documents, how long will it be until I find out if my application has been approved?
+ What is the '5 days to change your mind' service, and how can I use it?
+ What is the statutory right of withdrawal, and how can I use it?
+ My application has been declined – does this mean I will never be able to have a Sunny loan?

Using your account

+ What should I do if I forget my password?
+ How can I check the status of my Sunny application?
+ How can I check my balance, statements and other account information?
+ How do I update my contact information?
+ How do I change my card details or bank account?
+ How will you keep me updated with important information?

Making repayments

+ How do you collect my repayments?
+ Can I change the regular repayment amounts for my Sunny loan?
+ Can I make a one-off payment on my Sunny loan?
+ How long will it take for my account to update to show that I've made a payment?
+ What will happen if I need to make a payment late, or can't afford my payments?

UK based customer support

If you are unable to find what you are looking for contact our
UK based customer support team.
0800 7315 444 We're currently open
Mon-Thurs: 8.30 am - 7 pm
Fri: 8 am - 5 pm
Sat-Sun: 10 am - 3.30 pm
Email address Twitter @SunnyHelp