Ed Boyle and David Pike of KPMG LLP were appointed as joint administrators of Elevate Credit International
Limited (‘ECIL’, or the ‘Company’) on 29th June 2020. ECIL provided consumer loans under the brand ‘Sunny’, and had
previously used the brands ‘1 Month Loan’ and ‘Quid’.
Following the appointment of the Joint Administrators all new lending has ceased.
Customers should continue to make repayments of existing loans in the usual way. Customers should be aware that outstanding loans remain subject to the terms agreed with ECIL, and interest will continue to be charged.
The Joint Administrators intend to conduct an orderly wind down of the business and to recover the assets of the business for the benefit of the creditors. This may include the sale of the assets of the Company, including the outstanding loan book and the platform.
An initial list of FAQs is provided for your information below. No further information is available at this time, whilst the Joint Administrators determine their strategy to deal with ECIL’s loan book. However, these FAQs will be updated with further information as it becomes available. The customer services team remains available for account related enquiries and may be contacted at email@example.com or call 0800 7315 444.
Information about an administration process can be found here.
Yes. You should continue to make payments in the usual way, and interest continues to accrue on
outstanding balances. For more information on how to arrange your loan repayments,
please go to https://sunny.co.uk/guides/sunny-repayments/
If regular payments are collected through a Continuous Payment Authority (“CPA”),
or by a debt management company, you do not need to take any specific action as a result
of the administration, and your payments should continue as usual.
If you make payments directly to the Company by way of debit card, alternative card
or bank transfer, you should continue to make payments through your online account.
If you are concerned about making a repayment on your Sunny loan(s) as a result of COVID-19
we urge you to also call us on freephone 0800 7315 444 so we can inform you of the options
we have made available if you have been impacted by COVID-19,
and which may be suitable for your individual circumstances. These include:
• A payment deferral (payment holiday)
• The option to make smaller payments each month for a fixed period of time
• The option to extend the remaining term of your loan(s), so you have longer to repay.
If you decide to take up these options, be assured that:
• You will not pay any more interest than what was set out in your original loan agreement.
• At Sunny, we never charge fees and you will not be charged missed payment or other similar fees.
• Your credit score will not be negatively impacted if you contact us and select one of the options.
Affordability related complaints and other complaints which have been made against ECIL prior to it entering administration and which may result in redress being payable by ECIL to a customer will be logged and held until the Joint Administrators have determined if there are sufficient funds available to pay a distribution to customers and other unsecured creditors. This includes customers awaiting a response to their complaint, customers who have received a ‘final response letter’ from ECIL with an offer of redress but who have not returned it by accepting the offer, and customers who have taken their complaint to the FOS.
In the event that there are sufficient funds available to pay a distribution to customers and other unsecured creditors, then the Joint Administrators will determine a process for agreeing creditor claims and will then contact relevant customers (including those who have already made a complaint), explaining what they need to do next in order to progress their claim.
All other complaints will be processed as soon as possible.
If you have received an offer of redress but have not yet been paid, unfortunately you will now not be paid due to the Company having entered administration. Your redress claim will be an unsecured claim against the Company.
The Company holds records of customers who have redress claims that have been agreed but have not yet been paid, and the Joint Administrators will contact these customers in due course with further information relevant to unsecured creditors of the company.
If you believe you are eligible to make an affordability related redress claim, claims may be
submitted through the usual complaints process, which can be found here.
All claims will be logged and held until the Joint Administrators have determined if there are sufficient funds available to pay a distribution to customers and other unsecured creditors.
However there is no advantage in making an affordability related redress claim at this time, as the Joint Administrators will invite customers to make a claim at a future time if and when they determine that there are sufficient funds available to pay a distribution to customers and other unsecured creditors.
Further updates on affordability related redress claims will be posted here when available www.kpmg.co.uk/ecil.
No. If the Joint Administrators invite you to submit a claim you will be able to submit a claim directly to the Company.
A CMC can help you submit a claim although the Joint Administrators shall seek to keep any claim process simple. It is up to you if you want to use one. If you decide to use a CMC, please make sure you understand the scope and costs of their services before agreeing to its service.
You cannot claim twice for the same affordability related redress entitlement. If you previously received an affordability related redress payment from the Company, then the historic loan agreements that were compensated at the time will not be considered again. If you took out further loan agreements from the Company after your previous redress payment, then if the Joint Administrators invite you to make a claim you will be able to submit a claim for these new agreements if you believe these were unaffordable.
Customers will not be approached by KPMG, the Joint Administrators or the Company staff directly to assist in submitting a claim.
Do not give details of your claim or any personal or bank account details to anyone who approaches you alleging that they work for KPMG, the Joint Administrators or the Company, or otherwise. If you do require assistance or are unsure as to the validity of any correspondence you have received, please contact the Customer service team at
If the Joint Administrators determine that there are likely to be sufficient funds available to make a distribution to customers and other unsecured creditors, then ECIL intends to undertake work to identify and calculate potential customer redress claims. Further details will be provided in due course.
Please be aware that, if you successfully make a claim against the Company, any cash payment that you receive is highly likely be substantially smaller than your accepted claim amount.
This is because the total value of all accepted claims received is likely to exceed the money available to be shared out. The amount of any money available to be shared out will not be known until all of ECIL’s assets have been sold or realised and certain costs and deductions have been taken into account.
The Joint Administrators will only commence the assessment of affordability related redress claims if and when they determine that there are sufficient funds available to make a distribution to customers and other unsecured creditors. If your claim is then agreed by the Joint Administrators you will then be treated as an unsecured creditor and will be entitled to a dividend payment, if there are sufficient funds available to pay a dividend.
The funds realised in the administration are broadly applied in the following order:
The costs of realising assets will be paid first. Any amounts owing to secured creditors are then settled, followed by unsecured claims (such as providers of goods and services and customers’ affordability related redress claims). If, after paying the costs and amounts due to the secured creditors, there are insufficient funds to pay all remaining claims in full then customers and other unsecured creditors will receive a proportion of their claim. It may be the case that there are no funds available to pay customers and unsecured creditors any dividend at all.
Should sufficient funds be available to allow a distribution to unsecured creditors, it is not expected that this distribution would be made in the near future.
It is highly likely that any payment you receive will be substantially smaller than your accepted claim amount.
This is because the total value of all accepted claims received is likely to exceed the money available to be shared out. The money available to be shared out will not be known until all of ECIL’s assets have been sold or realised and certain costs and deductions have been taken into account.
However, the timing and quantum of any such a distribution is not currently known, and the Joint Administrators will contact creditors in advance of announcing any unsecured distribution, when further details are known.
We may give you the opportunity to update your bank details (e.g. if you have closed/changed bank accounts), and further proof of ID and other supporting evidence to validate any changes may be required at a later stage of the administration appointment.
Customer safety is key. If you receive any requests to make payment to any other bank accounts, please do not make any payment to the alternative account(s) and instead inform our Customer service team at firstname.lastname@example.org or call 0800 7315 444.
Please remember, never give personal information or account details to anyone who contacts you unexpectedly.
If you've forgotten your password, click here . You will be asked to enter your email
address so we
can identify you and reset your password. We will then send a new password to the mobile number
registered to your account.
Within your My Account area, you'll have access to information on all
Sunny loans, including payment amounts and dates, outstanding balances, and your
statements. You can
also view and download all your loan agreement documents.
You can update some of your information, such as your email address or
password, by logging in to your My Account area. If you need to change any other details, such as
address, you'll need to contact our Customer Support Team
on 0800 7315 444 or email@example.com
Your repayments are collected via Continuous Payment Authority, commonly
referred to as a CPA. This simply means that unless you tell us otherwise, we'll collect your
on your due date from your debit card, as set out in the terms of your agreement with us.
You can cancel this CPA at any time either by contacting your bank
or by contacting us in writing, by email or by calling us
on 0800 7315 444. If you do cancel CPA, you
will still owe us your outstanding balance and you'll need to make your repayments by an alternative
method, such as using the payment feature in your My Account area, or by bank transfer, on or before
each due date.
Our Customer Support Team will be able to give you all the options and
details on how to pay us, and we'll continue to send you payment reminders before each due date to
you keep track of your payments.
Yes. If you want to pay your loan back more quickly, simply log in to
online account and check your payment schedule options. You can choose to pay more each month to
the time it takes to repay your loan, saving you money on interest.
Yes. If you want to make an extra payment against an individual loan,
log in to your online account and select which loan you wish to make a payment towards. You can pay
either using the debit card we hold details for on file, or an alternative card. Any additional
you make will mean you save money on the total interest repayable on your loan.
It may take up to an hour for our system to reflect that your payment has
been received and to update your loan balance. You will get an email to let you know when we've
successfully received your payment.
If you experience or anticipate problems in making your payments on time,
please contact our Customer Support Team straight away either by calling 0800 7315 432 or by
At Sunny, we don't charge you any late fees if you can't make your payments on time,
we'll do everything we can to help you get back on track, including providing details of how to get
free, independent advice on your situation.
Sunny uses the personal data we collect for a number of reasons,
including but not limited to,
providing our loan service, improving our products and service and for other legitimate business
Sunny will sometimes need to share personal data with third parties in
order for them to perform services on our behalf or to provide services to you.
For example, when you apply for a loan with Sunny, we'll need to complete a credit check and we will
request information about you from Credit Reference Agencies.
For further information, please refer to our Privacy
Where you have provided us with consent to send you marketing information
by email and SMS, we will include an unsubscribe facility link in any marketing email or text that
we send you.
Alternatively, you may call us on 0800 7315 444 or email us at firstname.lastname@example.org, but remember, if you do
not want us to get in touch, you may miss out on valuable and exciting offers.
Please note that you will continue to receive messages by email or text which relate to the
management of your account.
Keeping your personal data safe is very important to us, and for this
reason, we have technological safeguards and controls in place to make sure it's properly protected.
We only store your personal data for as long we need it. Details of our
records retention policy is available upon request.
Please note that we are under an obligation to keep personal data pertaining to your account for
financial and regulatory purposes for a number of years.
If you think the personal data we hold about you is wrong, incomplete or
out of date, you have the right to ask us to correct it. We will not charge you a fee for this.
Please email us at email@example.com to
inform us of the error and we will take reasonable steps to check this for you and where
appropriate, to correct it.
Where we believe that the personal data we have about you is correct, we will explain why we think
this is the case.
For information about this, please read our separate Your
Rights Policy which is available on our website.
If you wish to obtain copies of your loan documentation and statements,
you simply need to log into your 'My Account' where all of these documents are readily available for
you to download and print.
If you are unable to log into 'My Account' please call 0800 7315 444 and we will ensure you are
provided with access to these documents.
If you want us to provide additional information about the personal data
we hold about you, you can make a Data Subject Access Request.
In such cases we may ask you to specify the data you would like us to provide so we can better deal
with your request.
We will not charge you a fee for this. Please email us at firstname.lastname@example.org should you wish to
make such a request.
You have the right to ask that we erase your personal data if you believe
that there is no good reason for us to continue to hold it.
Please note however that there are circumstances where we will be unable to erase your information
as we are legally obliged to retain it.
Please email us at email@example.com should
you wish to make such a request.
In certain circumstances you have the right to request that we restrict
processing of your personal data. Please email us at firstname.lastname@example.org
should you wish to make such a request.
For information about this, please read our separate Your
Rights Policy which is also available on our website.
If you feel that any request you have made concerning your personal data
has not been dealt with adequately please contact us on 0800 7315 444 so that we may attempt to
resolve it with you.
You do have the right to make a complaint with the Information Commissioner www.ico.org.uk if you think that any of
your rights have been infringed by us.
The affairs, business and property of the business are being managed by the Joint Administrators.
Ed Boyle and David Pike are authorised to act as insolvency practitioners by the Institute of Chartered
Accountants in England & Wales.
Elevate Credit International Limited,
Bury St Edmunds,
By telephone: 0800 7315 444
Mon - Fri: 08:30 - 17:00 Sat & Sun: Closed
We will do our best to resolve your concerns by the end of the 3rd working day after
receiving your complaint. If we are unable to resolve your concerns, we will issue a
written acknowledgement within five working days
In view of the administration, if your complaint relates to an affordability complaint, we
will be unable to provide a response to your complaint until the Joint Administrators have
determined if there are sufficient funds available to make a distribution to customers and
other unsecured creditors. In the event your complaint relates to anything other than an
affordability complaint we will endeavour to complete our investigation and provide a final
response as soon as possible. We will always try to issue a final response letter within
eight weeks of receiving your complaint. If it looks as though our investigation may take
longer than eight weeks, we will provide you with an update on our progress.
Information on your rights of referral
As required by rules made by the Financial Conduct Authority, you have the right to refer
your complaint to the Financial Ombudsman Service. However, following the appointment of the
Joint Administrators, we understand that any new complaints referred to the Financial
Ombudsman Service during the Administration will not be considered by the Financial
Ombudsman Service but will instead be referred back to the Joint Administrators for them to
This means that the Joint Administrators will determine whether a complaint should be upheld
and whether a customer with an upheld complaint should be treated as a creditor with a claim
in the Administration.
The Joint Administrators will deal with complaints and keep customers updated on the
progress being made to determine those complaints.
Monday to Friday – 8am to 8pm
Saturday – 9am to 1pm
0800 023 4 567 calls to this number
are free on mobile phones and landlines.
0300 123 9 123 calls to this number
cost no more than calls to 01 and 02 numbers.
If you wish to do so, you can raise a complaint online via the European
Complaints raised via this platform will be transmitted to the
Financial Ombudsman Service, who will handle the complaint.
The Financial Ombudsman Service
London E14 9SR
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