We take pride in helping customers in financial difficulties, so if you’re concerned about keeping up with your repayments, please get in contact with us and we will do our best to help. To understand a true reflection of your current situation, we may ask you to complete an Income & Expenditure form. We can then agree on a suitable solution such as a repayment plan which can help spread your outstanding balance over a longer term.
The I&E form will help us understand your circumstances better by taking into consideration your income, outgoing and payments to other creditors. This will allow us to see what’s leftover (after bills all are paid) to make sure the agreed solution is manageable and fits your circumstances. We would also encourage you to speak to other creditors and reach a suitable arrangement.